Obsidian Leisure’s newest RPG, The Outer Worlds 2, is a big hit.
Critics have fallen in love with the sport, which at the moment has a “robust” score on Open Critic, and we agree:
The Outer Worlds 2 is a near-perfect sequel, constructing on what made its predecessor so nice and addressing all the problems followers had with the unique.
Imagine it or not, that is the second RPG Obsidian to be launched this 12 months, following Avowed in February. Though this sport did not actually resonate with viewers, I actually loved it.
Suffice it to say, Obsidian is a busy, considerably small studio with a number of initiatives within the works (285 workers engaged on a number of initiatives, together with Avowed, The Outer Worlds 2, and Grounded 2), so it is comprehensible why they’d use AI help for buyer assist.
I am not essentially proud of it myself, nevertheless it’s the truth of virtually all buyer assist at this time. AI chatbots shall be used 99% of the time. That is actually one thing I simply handled upgrading my cellphone plan earlier than writing this text.
As you may think about, typically errors occur. This was just lately the case for one assist request for Outer Worlds 2.
Obsidian Leisure’s AI assist incorrectly directs clients to e mail note-taking firm Obsidian.md
One completely satisfied fan who’s having fun with The Outer Worlds 2 just lately submitted participant suggestions about a difficulty he was experiencing with the sport. This may occasionally appear to be a standard response, however The most important benefit is that that is possible an automatic AI response. I am going to offer you a touch. I’m being directed to e mail one other firm..
That is appropriate; Obsidian Leisure’s official assist handle requested me to ship an e mail to a totally totally different firm.
Kepano additional clarified that they aren’t “overshadowing Obsidian Leisure” and summarized that they might be utilizing “off-the-shelf AI assist software program.” In an ironic accident, Kepano additionally labored for the note-taking firm Obsidian, which might be why they realized the error so shortly.
Nevertheless, some individuals are not so constructive in regards to the accident.
Oh yeah, did you all overlook that The Outer Worlds 2 was initially Microsoft’s first $80 sport? The information was so effectively acquired that the corporate shortly retracted the information and lowered the value to a extra “conventional” $69.99 a month later.
This additionally follows cost-cutting measures Microsoft carried out in 2025, together with large-scale layoffs and worth will increase. Contemplating the information that Microsoft is mandating a 30% revenue margin on its Xbox model, which is far increased than what the remainder of the trade is seeing, issues begin to make sense.
It is also value noting that this is not the one Microsoft-owned studio leveraging AI for some options. Blizzard Leisure has vowed to solely use AI to deal with boring, mundane duties, however as somebody who nonetheless works laborious on World of Warcraft, I can inform you that the corporate’s buyer assist group looks like a shell of its former self, and its response may be very a lot in keeping with what we see right here at Obsidian.